Revision Date: 30/08/2021
- Refund / Cancellation Policy
- Shipping Policy
Your acceptance of these Policies:
These Terms and Conditions governs the manner in which the website is used by users (each, a ‘User’) of the website (‘Site’). These Terms and Conditions apply to the Site and all products and services offered by ULYANA ASTER Pty Ltd.
By using this Site, you signify your acceptance of the above listed policies, details of which can be found below. If you do not agree to these policies, please do not use our Site.
Changes to Policies
ULYANA ASTER Pty Ltd has the discretion to update these policies at any time. When we do, we will update the revision date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we conduct our business. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of modifications. Your continued use of the Site following the posting of changes to these policies will be deemed your acceptance of those changes.
REFUND / CANCELLATION POLICY
We try our best to show all of our hair extension colours as accurately as possible on our website. We do understand that picking the right colour may not be easy when choosing from a computer screen, therefore we are happy to exchange your unopened ULYANA ASTER hair extensions set for a set of the right colour within 7 days from the day you receive your package.
ULYANA ASTER Pty Ltd do not offer product exchanges for hair extensions once it has been worn or the security tie has been removed. You can exchange your order within 7 days as long as it has NOT been worn or removed from its security ties at the top of the hair or from the main package. The packaging must not be defaced in any way or an exchange will not be issued. Due to hygienic and safety reasons we only exchange items that have not been opened. You must contact us first at ([email protected]) with the subject “Exchange” prior to shipping the package. Please note that hair extensions returned to us without contacting us will not be assessed for exchange.
ULYANA ASTER Pty Ltd also do not offer product exchanges for a ‘change of mind’ or cancellation on any other purchase (hair extensions, wedding gowns, oils, accessories and jewellery). If you have any concerns with your purchase, please contact us ([email protected]) within 7 days of receiving it. Matters brought to our attention after this time will not be processed.
Please select your products carefully. ULYANA ASTER Pty Ltd will not accept returns for exchange or credit if you, the customer purchases the incorrect product (excluding hair extensions, refer to above conditions).
Please check your goods thoroughly upon receiving them.
In the unlikely event of a manufacturing fault, please contact us. If a manufacturing fault is found by our assessment, all costs will be paid by ULYANA ASTER Pty Ltd to rectify the fault.
Defective products excluding wedding gowns are to be shipped back to us, ULYANA ASTER Pty Ltd will pay for all return shipping costs and will replace the product.
Wedding gowns are throughly inspected for defects and are photographed prior to shipping. Defective wedding gowns are not to be shipped back to us. We will repair all defects by a qualified seamstress of our choice.
Please note that products returned to us without contacting us will be denied.
Refunds will not be given.
ULYANA ASTER Pty Ltd offers the following shipping options to all customer:
For all Australian and International orders we use Australia Post or DHL.
Your tracking number will be emailed to you as soon as your order has been processed.
ULYANA ASTER Pty Ltd aims to get all orders dispatched within 2-3 business days of you placing your order.
ULYANA ASTER Pty Ltd does not ship orders on public holidays and/or weekends.
The general estimated delivery timeframes are as follows:
- AUSTRALIA STANDARD: 4-8 business days
- AUSTRALIA EXPRESS: 3-6 business days
- INTERNATIONAL STANDARD: 13-15 business days to major metro areas
- INTERNATIONAL EXPRESS: 7- 10 business days to major metro areas
The above delivery timeframes should be used as a guide only.
Please note that due to the ongoing COVID-19 situation longer than usual delivery times are to be expected.
These delays are occurring due to factors such as:
- fewer national and international flights
- restrictions and capacity constrains in most countries causing delays
- items may be held longer than usual by Australian and overseas customs authorities
- some countries are not currently accepting parcels
- all delivery time estimates are for metro destinations – items sent to regional and rural locations will likely take longer
Please understand that circumstances can change quickly and are beyond our control.
For an estimate on International delivery times with Australia Post please go here.
**International Customers Please Note Below**
You may have to pay import taxes and/or customs duties in your country before your item can be cleared and delivered to you. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly from your country’s customs. ULYANA ASTER Pty Ltd. does not take responsibility for these extra charges.
Declaration of Value and Product Description:
ULYANA ASTER Pty Ltd chooses to email your invoice for the majority of shipping methods offered by ulyanaaster.com.
Your shipping address, phone number and email address:
Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Ulyana Aster Pty Ltd is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
All shipments to the countries serviced by Emirates Post and their subsidiaries (UAE, Saudi Arabia, Oman and Qatar) will require a full
P.O. box address to ensure a successful delivery, which is outlined by entering:
- The words ‘P.O. Box’ and the P.O. box number in Address Line 1 (Any additional information such as street name is also encouraged)
If any of these are missing the item may be returned either when processing at any of our AusPost/DHL terminals or by Emirates Post.
ULYANA ASTER Pty Ltd will not be liable for packages refused or held by customs for delivery. Ulyana Aster Pty Ltd does not take responsibility for any extra charged to the customer by customs/duty/VAT.
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
While ULYANA ASTER Pty Ltd takes great care in preparing and packaging your order we cannot guarantee that your package will arrive in perfect condition. Some countries conduct routine import inspections and may tamper with your package.
Please note, if your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ULYANA ASTER Pty Ltd has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds will not be issued until the returned packages are physically in our warehouse.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
ULYANA ASTER Pty Ltd may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include Ulyana Aster news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.